GENERAL BUSINESS TERMS AND CONDITIONS OF THE ONLINE SHOP

GENERAL BUSINESS TERMS AND CONDITIONS OF THE ONLINE SHOP

www.pipl.eu

I. Introductory provisions and definition of terms

1. Operator:
   VISS Security s.r.o.,    
   Company ID 14068401, Tax ID: in the process of receiving, having registered office at Roháčova 188/37, Žižkov 130 00  Prague, Czech Republic, the company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 359904.

e-mail: [email protected]

(Hereinafter as the “Operator”).

2. The Operator operates an online shop on the website www.pipl.eu (hereinafter as the “Online Shop”). The Online Shop is a portal which enables third persons to view the goods offered and to purchase the same under the conditions set forth in these General Business Terms and Conditions of the Online Shop www.pipl.eu (hereinafter as the “GBTC”).
3. These GBTC, in conjunction with a purchase contract entered into as per the GBTC, the Complaints Procedure and the Privacy Policy, shall establish a legal relation between the Operator and a third person (hereinafter as the “Buyer”) upon the purchase of goods offered by the Online Shop.
4. The legal relations thus established shall be governed by the GBTC, which include the Complaints Procedure and the Privacy Policy, available on the Online Shop website (www.pipl.eu), Act No. 250/2007 Coll., on Consumer Protection, as amended, and legal regulations valid in the Slovak Republic, chiefly Act ..., on Consumer Protection, as amended (hereinafter as the “Consumer Protection Act”). Non-consumer Buyers and/or Buyers who purchase goods for business purposes shall not be subject to provisions of the GBTC, the Complaints Procedure, the Privacy Policy and legislation regulating consumer rights and responsibilities, and the legal relations between such Buyers and the Operator shall be governed by the legal order in force of the Slovak Republic, in particular the Civil Code and the Commercial Code, both as amended.
5. For the purposes of the Online Shop, A purchase contract shall be understood as a contract concluded in accordance with the GBTC, the subject of which is the transfer of the title offered on the Online Shop to the Buyer, and the Buyer’s obligation to pay the purchase price of the goods purchased to the Operator (hereinafter as the “Purchase Contract”).

 II. Procedure of ordering goods, acceptance of orders, entry into the Purchase Contract

1. The goods presented in the Online Shop and information on the goods, concerning in particular the quantity and availability, are only indicative and may be updated by the Operator with a certain time interval according to the Operator’s technical and personnel capacities. However, essential properties and quality of the goods offered remain unchanged.
2. The contractual relation between the Operator and the Buyer shall be established upon the entry into the Purchase Contract. The Purchase Contract shall be concluded on the basis of an order created by the Buyer in the Online Shop and accepted by the Operator.
3. Creation of the order:
   • Having viewed the goods in the Online Shop, the Buyer selects the desired goods and places the same in the virtual shopping cart in the required quantity by clicking on the “Add to cart” button.
   • After the selection of goods is completed, the Buyer has an option to return to the Online Shop by clicking on the “Return to shop” button and to continue to select other goods or to order the goods that have already been placed in the shopping cart, i.e. by clicking on the “Order of goods binding for payment” button“.
   • The Buyer shall issue an order by entering his/her data, name, quantity and price of the goods offered in the Online Shop and intended to be purchased, the Buyer’s invoicing and delivery details, his/her telephone number and e-mail address. Where the goods are to be delivered to a person other than the Buyer, the order must contain the details enabling the goods to be sent to that person in a due manner. The Buyer is obliged to provide truthful details, and prior to sending the order, the Buyer has an opportunity to familiarise himself/herself with the GBTC, Complaints Procedure, the Privacy Policy (GDPR), which form a part of the Purchase Contract, while an order placed in the Online Shop cannot be accepted without the Buyer’s consent to these documents. The consent under the preceding sentence is given by selecting the button “I agree to the General Terms and Conditions of the Online Shop pipl.eu, including the Complaints Procedure and the Privacy Notice (GDPR)”.
   • The consent under the preceding sentence is given by selecting the button “I agree to the General Terms and Conditions of the Online Shop pipl.eu, including the Complaints Procedure and the Privacy Notice (GDPR)”. The order shall be sent by the Buyer by clicking on the ““ button.
   • The order placed by the Buyer constitutes the Buyer’s proposal for concluding the Purchase Contract and is deemed to be sent to the Operator upon its delivery, of which the Buyer shall be notified in a message appearing on the screen after the order is sent and by a confirmation sent to the Buyer’s e-mail address provided in the order, all under the condition that the order is completed correctly as per the GBTC. Confirmation of delivery of the order to the Operator does not constitute acceptance of the order under the GBTC.
   • By sending the order, the Buyer expresses his/her will to purchase the goods, i.e. to accept the same and pay the purchase price indicated in the order, all in accordance with the GBTC.
   • The Buyer may cancel the order at any time, but no later than by the day when the Operator accepts the order. To cancel the order after the above day, in the case of a consumer Buyer, the Buyer shall proceed under Article V(8) of the GBTC/Complaints Procedure.
   • The Buyer acknowledges that by sending the order, the Buyer incurs an obligation to pay the purchase price for the goods ordered.
4. Changes of the order:
   • Before the Operator accepts the order, the Buyer is entitled to propose changes of the order, by sending an e-mail, or completing the contact form, or calling the Operator’s helpline, indicated in the Online Shop.
   • In the case that, after the receipt of the order, it is impossible to deliver all goods identified in the order or in the required quantity, or if there are any changes in the possibility of delivery of the goods or other changes relating to the order, the Buyer shall be informed by the Operator in this respect, either by e-mail or by telephone. In such case, the Buyer shall be asked to confirm whether he/she agrees to the change proposed , within 14 days of the day when the proposal for a change of order is notified. The order shall be cancelled as a whole after the lapse of the period under the preceding sentence.
5. Acceptance of the order:
   • The Operator shall accept an order properly issued and delivered by the Buyer within five (5) days of the day of its delivery under the GBTC, specifically by e-mail sent to the Buyer to the e-mail address provided in the order, containing a specific expression of the Operator’s will to accept the order. The will to accept the order under the preceding sentence shall be expressed in the confirmation e-mail in the following words: “We hereby accept order no.” (hereinafter as the “Acceptance of the Order”). The order number specified in the Operator’s acceptation e-mail must match the order number generated by the Online Shop after the Buyer has sent the order.
   • Unless the order is accepted within fifteen (15) days of its delivery to the Operator under the GBTC, the order shall be cancelled, and no Purchase Contract shall be executed.
6. Entry into the Purchase Contract:
   • Acceptance of the order by the Operator as per these GBTC shall result in the execution of the Purchase Contract, i.e. the Operator’s obligation to send the goods according to the order and these GBTC, and the Buyer’s obligation to accept the goods and to pay the purchase price indicated in the order. The Buyer acknowledges that by sending the order, the Buyer incurs an obligation to pay the purchase price. The Purchase Contract shall be concluded in the Slovak language.
   • As a rule, the order shall be accepted by the Operator without any undue delay after the order is sent under the GBTC, in a form of the information text “Thank you for your order no. [●]”, where each Acceptance of the Order shall include an order number matching the order number generated by the Online Shop immediately after the Buyer sends the order. The executed Purchase Price shall be retained by the Operator. The Purchase Contract shall be made accessible to the Buyer based on his/her written request.
   • If, after the execution of the Purchase Contract, any changes occur regarding the quantity or availability of the goods, or if the Operator proposes any changes of the Purchase Contract, the Operator shall notify the Buyer of such changes in a suitable manner. In addition, the Operator shall ask the Buyer to express his/her agreement or disagreement with the change proposed, specifically within three (3) days of the day when the proposed change is notified, in the manner specified in the notice of the change proposed (most commonly by e-mail). During the above period, the goods unaffected by the change shall be reserved for the Buyer. After the lapse of the aforesaid period or if the Buyer expresses his/her disagreement with the changes proposed, the validity and effect of the Purchase Contract shall be terminated, and the Operator is under no obligation to deliver the goods. Nevertheless, the Operator is obliged to return the purchase contract paid as per the GBTC, to the account from which the purchase price has been remitted, without undue delay, but no later than within fourteen (14) days of the day on which the validity and effect of the Purchase Contract terminated. If the Buyer expresses his/her agreement with the changes as per the first sentence of this paragraph, in the manner and within the period according to the second sentence of this paragraph, the Purchase Contract concluded shall be amended and the Parties are obliged to provide performance in accordance with the agreed amendment of the Purchase Contract.
   • In the case the subject of the Operator’s obligation under the GBTC is the provision of digital content to be delivered on a tangible medium, the provisions of the GBTC concerning goods shall apply unless otherwise stipulated in the GBTC.
7. User account:
   • Based on the Buyer’s registration in the Online Shop, the Buyer may access his/her user account (hereinafter as the “User Account”).
   • When registering his/her User Account, the Buyer must provide all the entered details correctly and truthfully, and to update the same without undue delay in the case of any changes.
   • Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality as to these details and not to provide them to anyone. The Operator shall not be liable for any misuse of the above details.
   • The User Account relates to the Buyer himself/herself and the Buyer is not entitled to enable third persons to use the same.
   • The User Account may be cancelled by the Operator, in particular if the User Account has not been used by the Buyer for more than two (2) years, or if the Buyer breaches his/her obligations arising from the GBTC.
   • The User Account may not be available continuously, especially with regard to the necessary maintenance of hardware and software.

III. Purchase price and the method of its payment

1. By the entry into the Purchase Contract under the GBTC, the Operator incurs the obligation to deliver the goods as per the Purchase Contract in accordance with provisions of the GBTC, and the Buyer incurs an obligation to accept the goods and to pay the purchase price, costs of the payment method of the purchase price, if subject to a fee (cash on delivery), and costs of delivery of the goods, all in accordance with provisions laid down in the GBTC.
2. The amount of a unit price for individual goods is provided in the Online Shop for the specific items of goods. After the Buyer places any goods in the order form, then selects the quantity of the goods, the method of payment of the purchase price, including the method of delivery of the goods, the total purchase price shall be calculated automatically. Until the order is sent, the Buyer may change the selection of the goods, method of payment of the purchase price as well as methods of delivery.
3. The purchase price is quoted inclusively of VAT, unless it is expressly stated that VAT is not included or that VAT shall be added to the given purchase price.
4. The purchase price shall be exclusive of any costs of the selected method of its payment and costs of delivery, and any other costs that might incur to the Buyer in connection with placing the order for the goods, especially the fees of payment order execution charged by banks, costs of the provision or operation of the Buyer’s Internet connection, costs of using electronic means of communication. The above costs fall under the Buyer’s responsibility and are not included in the purchase price.
5. Before sending the order, the Buyer may choose among the following methods of payment of the purchase price:
   • in a cashless form – by payment card or payment gateway of the Buyer’s choice, according to the offer indicated in the Online Shop; after the order is sent to the Operator; after the Purchase Contract is concluded;
   • in a cashless form – by transfer to the Operator’s account; after receiving instructions by e-mail for payment of the purchase price or to the Operator’s account specified on the Online Shop website; after the Purchase Contract is concluded;
   • in a cashless form – by transfer to the Operator’s account specified on the Online Shop website; after the order is sent to the Operator; before it is accepted by the Operator; until the moment of Acceptance of the Order, this payment is considered as a downpayment for the purchase price;
   • in cash, upon receipt of the goods – cash on delivery;
   • in a cashless form, by payment card upon receipt – cash on delivery (depending on the type of transport, whether the settlement by payment card upon receipt is possible).

6. The Buyer is entitled to pay the purchase price in a cashless form – by transfer to the Operator’s account, after the order is sent to the Operator but before it is accepted by the Operator; however, it is recommended that the purchase price be paid after the Purchase Contract is concluded.
7. When paying the purchase price, the Buyer is obliged to indicate the correct variable symbol, i.e. the order number. The order number is generated automatically by the Online Shop after the order is placed, the order number is displayed in the Online Shop and also included in the notification of receipt of the order and the e-mail confirming the delivery of the order. After the order is sent, it is also possible to verify the order number by telephone, by calling the Operator’s helpline, as specified in the Online Shop, the “Contact us” section.
8. The purchase price is payable no later than within three (3) days of the day when the Operator accepts the order, before the goods are handed over to the carrier. If cash on delivery has been chosen as the method of payment of the purchase price, the purchase price shall be payable upon the handover of the goods. Nonetheless, if the addressee named in the order obstructs the delivery of the goods, the purchase price becomes due and payable on the day of the last futile attempt at delivery of the goods to the addressee named in the order.
9. The Operator is obliged to issue a tax document – invoice to the Buyer. The invoice may be delivered to the Buyer either to his/her e-mail address stated in the order, or in paper form attached to the goods. The invoice shall also be deemed to be a delivery note and a warranty card (unless issued separately).
10. Until the purchase price is paid in full, the goods shall remain the Operator’s property; however, the risk of damage to the goods shall pass upon receipt of the goods by the Buyer or a third person where the addressee is the given third person (Article IV(4) of the GBTC).
11. If, after the Purchase is concluded and the purchase price is paid, the purchase price increases substantially, the Buyer has a right to withdraw from the Purchase Contract, specifically within fourteen (14) days of the day when the Operator informs the Buyer of the substantial increase in the purchase price. 

IV. Methods and conditions of delivery of the goods

1. The delivery of the Goods shall be provided by the Operator through shipping companies or using a postal service provider (hereinafter as the “Carrier”).
2. The Buyer must select a method of delivery of goods before sending the order in the Online Shop in the step “Selecting the transport”, and pay the transport costs for the selected method of transport in the amount indicated for the individual types of transport.
3. By sending the order, the Buyer acknowledges and agrees that the goods may be split into several shipments. The transport costs of the goods split into several shipments shall remain the same and shall not be to the Buyer’s detriment.
4. Before sending the order, the Buyer shall check the delivery details to enable the goods to be delivered properly. The Operator has no responsibility for non-delivery or late delivery of the goods if the addressee’s data has been provided incorrectly. The Operator is authorised by the Buyer and is hence entitled to transfer the details of the addressee necessary for the proper delivery of the shipment to the Carrier. The Buyer further confirms that in the case the goods are to be delivered to a person other than the Buyer, the Buyer has been given consent by such person with respect to the transfer of the details necessary for the proper delivery of the goods to the Operator and the Carrier.
5. The Carrier generally informs the addressee of the expected date of delivery of the goods, in a form of a text message, e-mail or by telephone. The addressee is obliged to be present at the place agreed in the Purchase Contract at the time of the expected delivery of the goods or to authorise a third person to take delivery of the consignment, in accordance with legal regulations, chiefly the Civil Code, by issuing a power of attorney with the principal’s authenticated signature. The expected date of delivery of the goods is indicated in the Online Shop at the selection part of the method of transport, before the order is sent.
6. The addressee is obliged to identify himself/herself to the Carrier by production of a valid document, which shows details matching those of the addressee provided in the order, and the authorisation to receive the consignment. If in doubt, the Carrier is entitled to refuse to hand over the shipment.
7. In the case costs of the transport are not to be paid, the Buyer is informed of this by the Operator at the moment when the type of transport is selected. The Operator is entitled not to charge the costs of transport at the Operator’s own discretion. However, if the goods are returned for whatever reason, the cost of transport shall always be borne by the Buyer, and the Operator shall only pay the cost of the goods in the amount of the lowest transport price.
8. Dates of delivery of the goods shown in the Online Shop are indicative only. The Operator has no responsibility for the Carrier’s failure to meet the date of delivery.
9. Upon receipt of the goods from the Carrier, each addressee is obliged to check the goods in the presence of the Carrier’s employee. Checks should be carried out in particular with respect to any possible damage to the shipment and the quantity of the goods ordered. 

V. Complaints Procedure, return of the goods, withdrawal from the Purchase Contract, alternative resolution of disputes

1. The Complaints Procedure shall form an integral part of the GBTC, describing the procedure for the return of goods due to claims of defective performance (hereinafter as the “Complaint”) and the procedure to be followed upon the withdrawal from the Purchase Contract, including the alternative resolution of disputes. The Complaints Procedure is available on the Online Shop website and from the Operator’s registered office.
2. The Buyer is obliged to familiarise himself/herself with the Complaints Procedure before ordering goods.
3. The Buyer must provide the Operator with assistance necessary for the settlement of the Complaint. In the case of failure to provide the necessary assistance, the periods for the settlement of the Complaint shall be extended by the period during which the Buyer failed to provide the Operator with the assistance.
4. The Buyer agrees to this Complaint Procedure by entering into the Purchase Contract and accepting the goods from the Operator.
5. Quality warranty:
   • The length of the warranty period is given in the Online Shop for each article of the goods on offer.
   • The tax document (invoice) issued by the Operator and containing the details required by legislation for the exercise of warranty shall serve also as a proof of warranty, unless a warranty card has been issued separately.
   • The twenty-four (24) month period for the exercise of rights based on defective performance shall begin to run on the day when the Buyer receives the goods. The above period may be reduced only if a shorter period is provided by legal regulations in force in the Slovak Republic. However, the period for exercising rights arising from defective performance shall not expire earlier than the useful life indicated on the packaging of the goods or the manual.
   • Rights under liability for defects of goods covered by the quality warranty shall expire if such rights have not been exercised within the determined period.
   • No new warranty period shall run after the completion of repair or replacement of the goods under an accepted Complaint; the warranty period shall at all times run from the day when the original goods are received upon purchase, and it shall not be extended by replacement or repair for an additional two years in the event of a Complaint, since the warranty period shall only be extended pro rata by the period during which the Buyer is unable to use the defective goods.
   • The Buyer may complain only of a defect that was present in the goods upon the receipt of the goods, even if such defect has been discovered later, within twenty-four (24) months of the day when the goods were received.
   • The Operator shall be liable to the Buyer that the goods are free from defects upon receipt. In particular, the Operator is liable to the Buyer that at the time when the Buyer takes delivery of the goods:
   • the goods have the properties agreed between the Parties, and in the absence of such agreement regarding properties of goods, the goods have properties described by the Operator or expected by the Buyer with respect to the nature of the goods and based on the promotion carried out by the Operator;
   • the goods are fit for the purpose for which the Operator claims the goods are to be used or for which the goods of the given type are commonly used;
   • the goods are in the adequate quantity, scope or weight;
   • the goods are compliant with requirements of legal regulations.
   • If a defect of the goods appears within twelve (12) months of the day of receipt of the goods under the Purchase Contract, the goods shall be deemed to have been defective upon receipt, unless otherwise is proven by the Operator. In the case of a non-consumer Buyer, the goods shall be deemed to have been defective upon receipt where a defect appears within six (6) months of receipt of the goods under the Purchase Contract.

6. Handling of Complaints:

• The Operator is obliged to accept Complaints in the Operator’s registered office.  In addition, the Operator shall accept Complaints directly on the Online Shop website, by the Buyer’s completing and sending the complaint form (hereinafter as the “Complaint Form”). The Complaint Form can be downloaded and completed and also sent online “Here”. Nonetheless, if the warranty card or proof of purchase of the goods indicates an authorised service shop located in a place that is closer to the Buyer, the Buyer shall exercise the right arising from defective performance in the authorised service shop.
• The Operator, or the authorised service shop if initially used by the Buyer for the Complaint, is obliged to issue for the Buyer a written confirmation, stating the time of the Buyer’s exercise of the right from detective performance, the content of the Complaint and the manner of settlement of the Complaint required by the Buyer, as well as a confirmation of the date and manner of the settlement of the Complaint, including a confirmation of repair and its duration, or a written justification of the rejection of the Complaint, as appropriate.
• The Operator or an employee authorised by the Operator shall decide on the Complaint immediately, or within three (3) business days in more complex cases. This period shall not include any time commensurate according to the type of product or service, necessary for an expert evaluation of the defect.
• The Operator is obliged to settle the Complaint (including the removal of the defect, and the fulfilment of the obligation to inform the Buyer of the manner of settlement of the Complaint) for a consumer Buyer without undue delay, but no later than within thirty (30) days, and for a non-consumer Buyer, no later than within forty (40) days of the day when the right from defective performance is exercised as per the Complaints Procedure, specifically to e-mail, by telephone (also in a text message), or to the Buyer’s address according to the Complaint Form. The above thirty (30) day period may be extended by the Operator only after agreement with a consumer Buyer. After the expiry of this period, the goods shall be understood as having been defective at the time of receipt by the Buyer.
• Unless the Operator settles the Complaint and informs the Buyer within the period according to the preceding paragraph, the Buyer may withdraw from the Purchase Contract or require a reasonable discount off the purchase price.
• The Buyer has a right to be reimbursed for reasonably incurred costs in connection with the exercise of a justified Complaint. Nevertheless, the reimbursement shall cover only reimbursement in the amount of the lowest possible costs necessary for exercising a justified Complaint. Accordingly, the reimbursement of costs shall not include e.g. costs of the Buyer’s transport, costs of express shipping or costs of the Buyer’s Internet connection. The Buyer is obliged to apply for reimbursement of the costs reasonably incurred in connection with the exercise of a justified Complaint without undue delay after such costs are incurred, but no later than within one (1) month of the expiry of the period for exercising rights from defective performance.
• After the settlement of his/her Complaint, the Buyer must inspect and check the goods upon receipt of the same.
• The Buyer is obliged to collect the goods without undue delay after the Complaint is settled, but no later than within thirty (30) days of the day when the Buyer is informed that his/her Complaint has been settled. After the lapse of the above period, the Operator is entitled to store the goods at the Buyer’s expense and risk.
• If the Buyer fails to collect the goods even within an additional period of six (6) months of the lapse of the period according to the preceding paragraph, the Operator may sell the goods to a third person and to set off the costs of storage against the obligation to reimburse the Buyer for the amount received or part thereof.
• When collecting the goods after the settlement of his/her Complaint, the Buyer is obliged to identify himself/herself by production of a valid document, which shows the Buyer’s details matching those provided in the Complaint Form by the Buyer. If in doubt, the Carrier is entitled to refuse to hand over the goods. In the case of a Buyer being a legal person, the goods may be collected by the statutory body of that legal person. If a power of attorney is issued to collect the goods after the settlement of the Complaint, the authorised person is obliged to identify himself/herself by production of a valid document and a power of attorney with the principal’s authenticated signature, which power of attorney shows the principal’s details matching those provided in the Complaint Form, as well as the authorised person’s details stated in the power of attorney matching the authorised person’s details stated in the document presented.

7. Withdrawal from the Purchase Contract:

• The Buyer has a right to withdraw from the Purchase Contract within fourteen (14) days of the day:
  • of the execution of a Purchase Contract the subject matter of which is the provision of services;
  • of the receipt of goods;
  • of the receipt of the last shipment of goods in the case of a Purchase Contract the subject matter of which is several types of goods or delivery of several parts;
  • of the receipt of the first delivery of goods in the case of a Purchase Contract the subject matter of which is the regular delivery of goods.
• The Buyer may withdraw from the Purchase Contract by any unequivocal statement made vis-à-vis the Operator; in particular, in order to withdraw from the Purchase Contract, the Buyer may use the Operator’s form designed for the aforesaid purpose, which form is available on the Online Shop website under the title “Purchase Contract Withdrawal Form” or “Here“ and deliver it either directly by sending the completed Form online using the button “Send the Purchase Contract Withdrawal Form”, or by sending the signed Form by e-mail to the e-mail address provided in the order confirmation, or by post to the Operator’s registered office address. If the signed Form is sent by e-mail or online through the Online Shop, the Operator shall confirm the receipt of the completed Form in textual form for the Buyer without undue delay after the Form is received by the Operator.
• Having withdrawn from the Purchase Contract, the Buyer is obliged to deliver the goods to the Operator, specifically within fourteen (14) days of the day of valid withdrawal from the Purchase Contract, in the condition and the value in which the goods have been received by the Buyer, including the complete documentation or original packaging, if applicable.
• After the valid withdrawal from the Purchase Contract, the Operator is obliged to refund to the Buyer the paid purchase price without undue delay but no later than within fourteen (14) days of the day of the valid withdrawal from the Purchase Contract, specifically in the manner in which the purchase price has been paid (i.e. in particular to the account from which the purchase price has been remitted). However, the Operator has a right to set off the amount corresponding to the reduction in value of the returned goods against the obligation to return the purchase price to the Buyer).
• In the case of withdrawal from the Purchase Contract by the Buyer, the Operator is not obliged to refund the purchase price to the Buyer before the Buyer delivers the goods to the Operator at the Operator’s registered office or proves that the goods have been sent to the Operator’s registered office address.
• If the Operator provides any gratuitous performance in addition to the goods (i.e. a gift provided with the goods purchased), and the Purchase Contract is validly withdrawn from, the Buyer is obliged to return the gratuitous performance (especially, to return the gift) in addition to the goods and within the same period. Failing that, the Buyer shall be understood as having kept unjust enrichment, a fact acknowledged by the Buyer by agreeing to the GBTC.
• The provisions of applicable legislation, chiefly the Civil Code, shall apply to conditions of withdrawal from the Purchase Contract in the case of non-consumer Buyers.

8. Alternative dispute resolution with a consumer Buyer

• Alternative dispute resolution shall mean the out-of-court settlement of a dispute with the Buyer through the mediation of an impartial authority.
• Alternative dispute resolution may be resorted to by a consumer Buyer if the Operator fails to comply with the Buyer’s complaint in full or if the Operator fails to respond to the Buyer’s complaint within thirty (30) days after the Buyer’s complaint has been delivered to the Operator; the Buyer shall do so by contacting the Slovak Trade Inspection (www.soi.sk) or on the website of the European Commission (https:ec.europa.eu/consumer/odr), in accordance with the Consumer Protection Act.
• The provisions of this Article shall be without prejudice of the court resolution of a dispute with the Buyer, to which the Buyer shall be entitled without limitation.

VI. Privacy Policy (GDPR)

1. Pursuant to the Regulation (EU) No 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter as the “GDPR”), the Operator hereby informs that the data controller is VISS Security s.r.o., Company ID No.: 14068401, having registered office at Roháčova 188/37, Žižkov 130 00  Prague, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 359904 (hereinafter as the “Controller”). In addition to the Controller’s registered office address, the contact details are as follows: the website pipl.eu, telephone +420 296 249 802, e-mail: [email protected].
2. Personal data is considered to be any information that relates to an identified or identifiable living person, e.g. name and surname, home address, e-mail address, identification card number, IP address (Internet Protocol), cookie ID, telephone identifier for advertisers. Personal Data shall include various individual items of information that together, as a whole, may identify a certain person (hereinafter as the “Personal Data”).
3. The Controller shall process the personal data provided to the Controller by the Buyer (hereinafter as the “Buyer’s Personal Data”).
4. The Controller processes the Buyer’s Personal Data for the reason of the proper performance of the Purchase Contract, the Controller’s legitimate interest in providing direct marketing under Article 6(1)(b) and (f) of the GDPR, as well as for the Controller’s legitimate interest in providing direct marketing if the goods are not ordered as per Article 6(1)(a) of the GDPR, also for customer care, i.e. if the Buyer contacts the Controller with an inquiry or a request the response to which in a proper manner is only possible if the Buyer’s Personal Data is processed and, where appropriate, transferred to third persons, but only for the purpose of processing the Buyer’s inquiry or request (e.g. to a Carrier).
5. The Buyer’s Personal Data is processed by the Controller also for marketing purposes, i.e. for the purpose of e-mail marketing communications, at all times subject to the Buyer’s consent. The Buyer may unsubscribe from e-mail marketing communications without restrictions, by automated means “Here”, or by calling the Operator’s helpline, namely [●].
6. The Controller shall further process the Buyer’s Personal Data in the case of the Buyer’s reviews of the Online Shop and the goods purchased. The Buyer may be asked for providing the review by the Controller/Operator.
7. The Controller also processes the Buyer’s Personal Data if necessary for the exercise of rights and legal claims of the Controller/Operator in connection with the sale of goods under the GTS as well as for the purposes of inspections carried out by public authorities and for other reasons of similar importance.
8. The Controller also processes data that may be detected automatically upon visiting the Online Shop, e.g. IP address, date and time of access to the Online Shop website, information on the Buyer’s Internet browser, operating system or language settings, as well as the information on the goods viewed and the movements on the Online Shop website, and, where applicable, the information on the mobile device from which the Online Shop website has been accessed.
9. The Controller is entitled to transfer the Buyer’s Personal Data to third persons, i.e. the Carrier, the persons who arrange for the execution of payment for the goods, third persons who provide services related to the operation of the Online Shop and third persons who provide the Controller/Operator with marketing services. If the Buyer has provided his/her personal data for the purpose of marketing services, i.e. purposes not directly related to the entry into the Purchase Contract under the GBTC, the Buyer has a right to withdraw his/her consent to the provision of personal data at any time.
10. In connection with the provision of personal data, the Buyer has the following rights:

• • to have access to the personal data provided under Article 15 of the GDPR;
  • to require rectification of his/her personal data under Article 16 of the GDPR;
  • to require restriction on the processing of personal data under Article 18 of the GDPR;
  • to object to the processing of personal data Article 21 of the GDPR;
  • to withdraw consent to the provision of personal data (except for data necessary for the performance of the Purchase Contract concluded in accordance with GBTC), in writing to the registered office address of the Controller/Operator specified in para. 1 of this Article, or electronically to the following e-mail address of the Controller/Operator: [email protected];
  • to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic.

11. The Controller shall retain the Buyer’s personal data:

• • for the necessary period (i.e. for the period of performance of the Purchase Contract and for the period enabling the exercise of rights and legal claims from legal relations between the Operator and the Buyer);
  • but no more than for fifteen (15) days of the provision thereof;
  • for the period until the Buyer’s consent to the provision of personal data is withdrawn by the Buyer (this shall not apply if it is impossible to withdraw consent as per paras. 7 and 9 of this Article, also if the Buyer’s Personal Data is necessary for the exercise of rights and obligations from the Purchase Contract.

12. If the Buyer provides the Operator with third persons’ data, the Buyer is obliged to inform the third persons accordingly and to obtain their consent for the above purpose.
13. The Buyer, by sending the order under the GBTC, confirms that he/she has read and agrees to the conditions of personal data protection. The consent is given by ticking the button “I agree to the General Business Terms and Conditions of the Online Shop www.pipl.eu, including the Complaints Procedure and the Privacy Notice (GDPR)”.

VII. Conditions of the use of cookies

Cookies, i.e. short text files sent by the Online Shop to the Buyer’s browser and enabling the Online Shop to record information about the Buyer’s visit to the Online Shop, are used by the Operator under the following conditions:

• when accessing the Online Shop, the visitor is informed of the details of the use of cookies;
• by selecting the “Allow all cookies” button, the visitor gives consent to the Operator to the use of all cookies;
• by selecting the „Adjust the use of cookies“ button, the visitor has an option to select the type of cookies that he/she will or will not give consent to. Refusal of consent is not possible in the case “necessary” cookies, i.e. information that is required for the functioning of the Online Shop and which contribute to its safe and proper use;
• The Operator is entitled to store cookies on the device of the visitor to the Online Shop if such cookies are necessary for the functioning of the Online Shop. For other types of cookies, the visitor’s consent to their use is necessary and it is given by selecting the button “Allow all cookies” or “Adjust the use of cookies”.

VIII. Final provisions, delivery of documents, contact details, effectiveness

• Should any provision of the Purchase Contract or the GBTC become illusory (invalid), or if any provision thereof proves to be invalid (null and void) or ineffective, the impact of the defect on the other provisions of the Purchase Contract and the GBTC shall be assessed mutatis mutandis as per the Civil Code, and the Buyer and the Operator shall replace such provision, without undue delay, with a valid and effective provision, the purpose of which comes closest to that of the provision to be replaced.
• The mutual rights and obligations arising from this Purchase Contract as well as other legal relations established from or connected with the Purchase Contract shall be governed by the legal order of the Slovak Republic, which shall constitute the applicable law of the Purchase Contract, and any disputes arising from or in connection with this Agreement shall be resolved exclusively before a court having a subject-matter and local jurisdiction in the Slovak Republic.
• All documents relating to the Purchase Contract shall be delivered between the Parties as follows:
  • The addressee is the Buyer:
• • • in the case of delivery of documents in paper form to the address indicated in the order;
    • in the case of electronic mail to the e-mail address indicated in the order;
    • in the case of contact by telephone to the telephone number indicated in the order;
    • to another address provably notified in writing to the Operator for that purpose.
  • The addressee is the Operator:

FF Technologies s. r. o., Company ID No. 47976900, having registered office at Ligurčeková 8 821 06 Bratislava – Municipal District of Podunajské Biskupice, Slovak Republic, registered in the Commercial Register maintained by the District Court Bratislava I, Section: Sro, Insert No. 101499/B;

• • in the case of electronic mail to the Operator’s e-mail address, i.e.: [email protected];
  • in the case of contact by telephone, to the Operator’s telephone number +420 296 249 802, which is also indicated in the Online Shop in the “Contact us” section;
  • to another address provably notified in writing to the Buyer by the Operator for that purpose.
• If the delivery details change, the Operator shall disclose such change on the Online Shop website and the GBTC. From the day of disclosure of the Operator’s changed address, all documents to be served on the Operator shall be delivered to the Operator’s newly disclosed address.
• A document addressed to either Party is understood as delivered unless otherwise is proven, upon receipt by that Party or upon refusal to accept the consignment, in other cases on the third (3^rd) business day of the day when the document is sent through a carrier authorised to deliver the consignment.
• In the case of delivery by electronic mail (e-mail, text message), the following rules apply:
  • The addressee is the Buyer:
    • a message addressed to the Buyer is considered to be delivered on the day subsequent to its dispatch, unless the Operator receives information that it is impossible to deliver the message;
  • The addressee is the Operator:
    • a message addressed to the Operator is considered to be delivered at the moment of confirmation of receipt of the Buyer’s message sent to the Buyer by the Operator.
• The Operator may change the GBTC as the Operator finds necessary. The Purchase Contract shall include at all times the GBTC, valid and effective on the day of the entry into the Purchase Contract.
• Provisions related to consumer Buyers shall not apply to non-consumer Buyers. Legal regulations between the non-consumer Buyers and the Operator shall be subject to provisions of the GBTC not relating to consumers, and otherwise the legal regulations valid and effective in the Slovak Republic.
• These General Business Terms and Conditions of FF Technologies s. r. o., including the Complaint Procedure and the Privacy Notice, are valid and effective as of 01 March 2023.